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Official website of the Department of Health & Human Services

Page last reviewed January 2018
Page originally created June 2013

Internet Citation: Strategy 6P: Service Recovery Programs. Content last reviewed January 2018. Agency for Healthcare Research and Quality, Rockville, MD.
https://www.ahrq.gov/cahps/quality-improvement/improvement-guide/6-strategies-for-improving/customer-service/strategy6p-service-recovery.html

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