Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (Webcast)

January 15, 2014


This Webcast offered an overview of how organizations can benefit from use of the CAHPS Database, which accepts and aggregates CAHPS survey results voluntarily submitted by health plans and physician practices. The Webcast featured:

  • A demonstration of the Online Reporting System, a Web-based platform for viewing results of the CAHPS Health Plan Survey and Clinician & Group Surveys.
  • Current examples of how organizations use the CAHPS Database and the Online Reporting System to compare CAHPS survey data. 
  • Explanations of how survey users can participate in this free, voluntary program supported by the Agency for Healthcare Research and Quality. 

Speakers and PowerPoint Slides

Photo of Dale Shaller, MPA Dale Shaller, MPA
Managing Director, CAHPS Database
Shaller Consulting Group

  • Introduction Presentation slides (PDF, 578 KB; PDF Help)
  • Closing Presentation slides (PDF, 552 KB; PDF Help)
Photo of Janice Ricketts Janice Ricketts
Senior Project Director, CAHPS Database

Photo of Deborah Kilstein, BSN, MBA Deborah Kilstein, BSN, MBA
Vice President, Quality Management and Operational Support
Association for Community Affiliated Plans

Photo of Gladys Epting, Ph.D. Gladys Epting, Ph.D.
Director, Research and Evaluation
University Health System Consortium

Photo of Francis Fullam, MA Francis Fullam, MA
Senior Director, Marketing Research and the Patient Relations Department
Rush University Medical Center

Photo of Ed Karls, MBA Ed Karls, MBA
Director, Consumer Performance Metrics and Improvement
University of Michigan Health System


  • Listen to the Webcast (1 hour, 25 minutes, 48 seconds)
  • Watch the Webcast Video (1 hour, 26 minutes, 29 seconds)


Read the transcript of the Webcast (PDF, 373 KB; PDF Help) 

Related Material

Page last reviewed July 2018
Page originally created March 2014
Internet Citation: Using the CAHPS Database to Compare, Report, and Improve Organizational Performance (Webcast). Content last reviewed July 2018. Agency for Healthcare Research and Quality, Rockville, MD.
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