Public Reporting of Patients' Comments with Quality Measures: How Can We Make It Work? (Webcast)
June 3, 2014
This Webcast focused on the collection of patient comments and their use in public reports that are designed to inform consumers about health care providers. Online patient ratings and reviews of physicians are growing in number, yet many observers are concerned about the effects and representativeness of the patient comments that are posted. In this Webcast, researchers discussed an ongoing AHRQ study of methods for eliciting representative patient comments and reporting those comments in a coherent manner with standardized measures of physician quality, including CAHPS measures of patient experience and clinical measures of patient treatment.
The speakers in this Webcast discussed the following topics:
- What do we know so far about the effect of patients’ comments on the perceptions and use of standardized measures in public reports?
- How could we collect comments that are representative, well-balanced, and aligned with the aspects of patient experience that are proven to be important to consumers?
- How can we report comments in a way that reduces the complexity of a report and strengthens the overall value of comparative information on health care providers?
|Dale Shaller, MPA
Managing Director, CAHPS Database
Shaller Consulting Group
|Rachel Grob, PhD
Center for Patient Partnerships and Department of Family Medicine
University of Wisconsin
|Mark Schlesinger, PhD
Professor of Health Policy
Yale School of Public Health
- Listen to the Webcast (Public Reporting of Patients’ Comments with Quality Measures: How Can We Make It Work? (mp3) [ - 1 hr, 54 sec])
- Watch the Webcast Video (1 hour, 26 minutes, 29 seconds)
- How Patient Comments Affect Consumers’ Use of Physician Performance Measures” by Kanouse DC, Schlesinger, M, Shaller D, et al. Medical Care. In press.
- “Taking Patients’ Narratives about Clinicians from Anecdote to Science” by Schlesinger M, et al. N Engl J Med, August 2015. 373;7:675-679. http://www.nejm.org/doi/full/10.1056/NEJMsb1502361.
- “Consumer Response to Patient Experience Measures in Complex Information Environments” by Schlesinger M, et al., Medical Care, November 2012. Download at: http://journals.lww.com/lww-medicalcare/Fulltext/2012/11001/Consumer_Response_to_Patient_Experience_Measures.11.aspx.
- “Complexity, Public Reporting, and Choice of Doctors: A Look Inside the Blackest Box of Consumer Behavior” by Schlesinger M, et al., Med Care Res Rev, September 2013. http://mcr.sagepub.com/content/early/2013/09/01/1077558713496321.abstract.
- “England’s Experience Incorporating ‘Anecdotal’ Reports From Consumers Into Their National Reporting System: Lessons for the United States of What to Do or Not to Do?” by Greaves F, et al., Med Care Res Rev, May 2014. http://mcr.sagepub.com/content/early/2014/05/16/1077558714535470.abstract.