Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast)

October 22, 2014

Summary

This Webcast highlighted success stories from two medical practices whose scores on the CAHPS Clinician & Group (CG-CAHPS) Survey measures exceeded the 90th percentile according to comparative data reported by the CAHPS Database. The top-performing medical practices shared how they provide patients with positive experiences in the areas of access to care and information, communication with providers, and interactions with office staff.

To review comparative data for the CG-CAHPS Survey, including percentile scores, visit https://cahpsdatabase.ahrq.gov/CAHPSIDB/Public/CG/CG_About.aspx.

Speakers and PowerPoint Slides

Photo of Dale Shaller, MPA Dale Shaller, MPA
Managing Director, CAHPS Database
Shaller Consulting Group

  • Introduction Presentation slides (PDF [ PDF file - 876.7 KB]; PDF Help)
  • Closing Presentation slides (PDF [ PDF file - 1,022.88 KB]; PDF Help)
Photo of Mon L. Yee, MD Mon L. Yee, MD
Family Medicine
Meriter DeForest-Windsor Clinic

Photo of Julie Susi Julie Susi
Manager
Breast Care Specialists of Maine

Recording

Transcript

Read the transcript of the Webcast (PDF [ PDF file - 271.07 KB]; PDF Help)

 Related Material

Page last reviewed March 2016
Page originally created November 2014
Internet Citation: Achieving Excellence Across All CG-CAHPS Core Measures: Lessons from Top-Performing Medical Practices (Webcast). Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/20141022_cg/webcast_10_22_14_cg.html