Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast)

March 17, 2015


This Webcast highlighted success stories from Medicaid and Children's Health Insurance Program (CHIP) plans that have scored above the 80th percentile across all core measures in the CAHPS Health Plan Survey. Two top-performing health plans shared how they have achieved high patient experience scores in the areas of access to care, communication with doctors, member information and customer service, and overall health plan ratings.

To review comparative data for the CAHPS Health Plan Survey, including percentile scores, visit Comparative Data.

Speakers and PowerPoint Slides

Image of Dale Shaller Dale Shaller, MPA
Managing Director, CAHPS Database
Shaller Consulting Group

  • Introduction Presentation slides (PDF [840.07 KB]; PDF Help)
  • Closing Presentation slides (PDF [877.89 KB]; PDF Help)
Image of Stacia Cohen. Stacia Cohen, RN, MBA
Vice President, Medicare Stars Center of Excellence
BCBS of Minnesota

Image of Christopher Sellers. Christopher Sellers, MPH
Director of Data and Evaluation
Children's Health Insurance Program (CHIP), Alabama Department of Public Health



Read the transcript of the Webcast (Excelling on CAHPS Webinar Transcript (PDF) [257.86 KB]; PDF Help)

 Related Material

Page last reviewed July 2018
Page originally created March 2015
Internet Citation: Excelling on CAHPS: Lessons from Top-Performing Medicaid and CHIP Health Plans (Webcast). Content last reviewed July 2018. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/cahps/news-and-events/events/20150317/webcast_03_17_15.html
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