Understanding CAHPS Surveys: A Primer for New Users (Webcast)

January 11, 2018


This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of the CAHPS surveys. Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey development and administration. Speakers also reviewed research findings related to survey administration and discussed the ways in which organizations are using survey results.

Speakers and PowerPoint Slides

Caren Ginsberg
Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
Presentation Slides (PDF, 231 KB)
Dale Shaller
Dale Shaller, MPA
Shaller Consulting Group
What You Should Know About All CAHPS Surveys (PDF, 207 KB)
How Are Survey Results Used? (PDF, 451 KB)
Stephanie Fry
Stephanie Fry (Moderator and Speaker)
Senior Study Director
Introduction Presentation Slides (PDF, 270 KB)
What Is Patient Experience and How Does CAHPS Measure It? (PDF, 435 KB)
How Are CAHPS Surveys Administered? (PDF, 200 KB)
Closing Presentation Slides (PDF, 184 KB)



Read the transcript of the Webcast (PDF, 301 KB)

Related Materials

Patient Experience Definition

CAHPS Ambulatory Care Improvement Guide

Examining the Role of Patient Experience Surveys in Measuring Health Care Quality

Measuring Patient Experience As a Strategy for Improving Primary Care


Page last reviewed February 2018
Page originally created December 2017
Internet Citation: Understanding CAHPS Surveys: A Primer for New Users (Webcast). Content last reviewed February 2018. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/webinar-011818.html