Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Information Technology

Population version: Adult

Download these items: English (Word, 30 KB)

Learn more about the CAHPS Health Information Technology Item Set.

Users of the CAHPS^® Clinician & Group Survey are free to incorporate supplemental items in order to meet the needs of their organizations, local markets, and/or audiences. Some items cover events that occur with low frequency in the general population. You should include them only if your sample design is likely to yield a sufficient number of responses to those questions for statistical analysis and reporting.

Questions	Placement and Other Instructions
C-HIT1. Can you make appointments at this provider's office by email or on a website? ¹__ Yes ²__ No → If No, go to core question 9 ³__ Don't know → If Don't know, go to core question 9	After core question 8
C-HIT2. In the last 6 months, did you use email or a website to make an appointment at this provider's office? ¹__ Yes ²__ No → If No, go to core question 9 ³__ Don't know → If Don't know, go to core question	After C-HIT1 Note: Use with C-HIT1
C-HIT3. In the last 6 months, when you used email or a website to get an appointment at this provider's office, how often did you get an appointment as soon as you needed? ¹__ Never ²__ Sometimes ³__ Usually ⁴__ Always	After C-HIT2 Note: Use with C-HIT1 and C-HIT2
C-HIT4. In the last 6 months, did you email this provider's office with a medical question? ¹__ Yes ²__ No → If No, go to core question 11	After core question 10
C-HIT5. In the last 6 months, when you emailed this provider's office, how often did you get an answer to your medical question as soon as you needed? ¹__ Never ²__ Sometimes ³__ Usually ⁴__ Always	After C-HIT4 Note: Use with C-HIT4
C-HIT6. In the last 6 months, when you emailed this provider's office, how often were all of the questions in your email answered? ¹__ Never ²__ Sometimes ³__ Usually ⁴__ Always	After C-HIT Note: Use with C-HIT4 and C-HIT5
C-HIT7. Providers may use computers or handheld devices during an office visit to do things like look up your information or order prescription medicines. In the last 6 months, did this provider use a computer or handheld device during any of your visits? ¹__ Yes ²__ No → If No, go to core question 19	After core question 18
C-HIT8. During your visits in the last 6 months, did this provider ever use a computer or handheld device to look up test results or other information about you? ¹__ Yes ²__ No ³__ Don't know	After C-HIT7 Note: Use with C-HIT7
C-HIT9. During your visits in the last 6 months, did this provider ever use a computer or handheld device to show you information? ¹__ Yes ²__ No	After C-HIT8 Note: Use with C-HIT7
C-HIT10. During your visits in the last 6 months, did this provider ever use a computer or a handheld device to order your prescription medicines? ¹__ Yes ²__ No ³__ Don't know	After C-HIT9 Note: Use with C-HIT7
C-HIT11. During your visits in the last 6 months, was this provider's use of a computer or handheld device helpful to you? ¹__ Yes, definitely ²__ Yes, somewhat ³__ No	After C-HIT10 Note: Use with C-HIT7
C-HIT12. During your visits in the last 6 months, did this provider's use of a computer or handheld device make it harder or easier for you to talk with him or her? ¹__ Harder ²__ Not harder or easier ³__ Easier	After C-HIT11 Note: Use with C-HIT7
C-HIT13. Does this provider's office put your laboratory or other test results on a website for you to see? ¹__ Yes ²__ No → If No, go to C-HIT18 ³__ Don't know → If Don't know, go to C-HIT18	After core question 22 Note: Before items C-HIT13–C-HIT17, add a new subheading: "Website Information From This Provider's Office"
C-HIT14. In the last 6 months, did you look for your lab or other test results on the website? ¹__ Yes ²__ No → If No, go to C-HIT18	After C-HIT13 Note: Use with C-HIT13
C-HIT15. In the last 6 months, how often was it easy to find these lab or other test results on the website? ¹__ Never ²__ Sometimes ³__ Usually ⁴__ Always	After C-HIT14 Note: Use with C-HIT13 and C-HIT14
C-HIT16. In the last 6 months, how often were these lab or other test results put on the website as soon as you needed them? ¹__ Never ²__ Sometimes ³__ Usually ⁴__ Always	After C-HIT15 Note: Use with C-HIT13 and C-HIT14
C-HIT17. In the last 6 months, how often were these lab or other test results presented in a way that was easy to understand? ¹__ Never ²__ Sometimes ³__ Usually ⁴__ Always	After C-HIT16 Note: Use with C-HIT13 and C-HIT14
C-HIT18. Visit notes sum up what was talked about on a visit to a provider's office. Visit notes may be available on paper, on a website, or by email. In the last 6 months, did this provider's office offer you visit notes? ¹__ Yes ²__ No → If No, go to core question 23 ³__ Don't know → If Don't know, go to core question 23	After C-HIT17 Note: If not using C-HIT13-14 (including subhead), use the following subhead before items C-HIT18–C-HIT21: "Information From This Provider's Office"
C-HIT19. In the last 6 months, how did this provider's office offer you the visit notes? Mark one or more. ¹__ On paper ²__ On a website ³__ By email ⁴__ Some other way	After C-HIT18 Note: Use with C-HIT18
C-HIT20. In the last 6 months, did you look at any visit notes from this provider's office? ¹__ Yes ²__ No → If No, go to core question 23	After C-HIT19 Note: Use with C-HIT18
C-HIT21. In the last 6 months, how often were the visit notes easy to understand? ¹__ Never ²__ Sometimes ³__ Usually ⁴__ Always	After C-HIT20 Note: Use with C-HIT18 and C-HIT20

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Supplemental Items for the CAHPS Clinician & Group Adult Survey 3.0: Health Information Technology