Measures From the CAHPS Health Literacy Item Sets

Health Literacy Items for Clinicians & Groups

How Well Providers Communicate About Medicines

C-HL15. Provider gave easy to understand instructions about medicines
C-HL16. Provider gave easy to understand explanations about possible side effects of medicines
C-HL17. Provider suggested ways to help patient remember to take medicines

Health Literacy Items for Hospitals

How Well Hospital Staff Explain Tests and Test Results

H-HL20. Hospital staff explained what a blood test, x-ray, or other test was for
H-HL21. Explanation of blood test, x-ray, or other test was easy to understand
H-HL22. Hospital staff explained blood test, x-ray, or other test results to patient
H-HL23. Blood test, x-ray, or other test results were easy to understand

Ease of Filling Out Forms

H-HL25. Staff explained the purpose of a form before patient signed it
H-HL27. Staff offered patient help in filling out a form
H-HL28. Forms were easy for patient to fill out
H-HL29. Patient was given enough time to fill out forms

Please note: The CAHPS Health Literacy Item Set for Health Plans does not include recommended composite measures.

Page last reviewed May 2017
Page originally created May 2017
Internet Citation: Measures From the CAHPS Health Literacy Item Sets. Content last reviewed May 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/surveys-guidance/item-sets/literacy/measures.html