Supplemental Items for the CAHPS Clinician & Group Adult Survey: Interpreter Services
Population version: Adult
Users of the CAHPS® Clinician & Group Survey are free to incorporate supplemental items in order to meet the needs of their organizations, local markets, and/or audiences. Some items cover events that occur with low frequency in the general population. You should include them only if your sample design is likely to yield a sufficient number of responses to those questions for statistical analysis and reporting.
Related topics: Organizations interested in items that assess interpreter services may also want to review and use supplemental items that ask about health literacy.
Some of these items were previously part of the CAHPS Cultural Competency Item Set, which has been retired.
Questions
(Versions 3.0/3.1) |
Placement and Other Instructions
(Versions 3.0/3.1) |
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C-IN1. An interpreter is someone who helps you talk with others who do not speak your language. In the last 6 months, did you need an interpreter at this provider's office?
1__Yes
2__No → If No, go to core question 21.
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After core question 20
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C-IN2. In the last 6 months, during visits to this provider's office, how often did you get an interpreter when you needed one?
1__Never → If Never, go to C-IN5
2__Sometimes
3__Usually
4__Always
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After C-IN1
Note: Use with C-IN1
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C-IN3. In the last 6 months, how often did this interpreter treat you with courtesy and respect?
1__Never
2__Sometimes
3__Usually
4__Always
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After C-IN2
Note: Use with C-IN1 and C-IN2 |
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C-IN4. Using any number from 0 to 10, where 0 is the worst interpreter possible and 10 is the best interpreter possible, what number would you use to rate this interpreter?
__0 Worst interpreter possible
__1
__2
__3
__4
__5
__6
__7
__8
__9
__10 Best interpreter possible
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After C-IN3
Note: Use with C-IN1 and C-IN2
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C-IN5. In the last 6 months, how often did you use a friend or family member as an interpreter when you talked with this provider?
1__Never → If Never, go to core question 21
2__Sometimes
3__Usually
4__Always
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After C-IN4
Note: Use with C-IN1
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C-IN6. In the last 6 months, did you use a child younger than 18 to help you talk with this provider?
1__Yes
2__No
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After C-IN5
Note: Use with C-IN1 and C-IN5 |
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C-IN7. In the last 6 months, did any of your appointments with this provider start late?
1__Yes
2__No
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After C-IN6 |
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C-IN8. Did any of your appointments start late because you had to wait for an interpreter?
1__Yes
2__No
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After C-IN7
Note: Use with C-IN7
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C-IN9. What language would you like to talk to your provider in?
1__English
2__Spanish
3__[INSERT LANGUAGE]
4__[INSERT LANGUAGE]
5__Another language
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After core question 29
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