Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (Webcast)

March 15, 2016

Summary

This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two health systems to significantly improve their scores on the CAHPS Clinician & Group (CG-CAHPS) Survey. Speakers from a large academic medical center and a community health center highlighted the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.

The Webcast also introduced a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.

Speakers and PowerPoint Slides

Photo of Rick Evans, MA Rick Evans, MA
Senior Vice President and Chief Experience Officer
New York-Presbyterian Hospital

Photo of Debra Rosen, RN, MPH Debra Rosen, RN, MPH
Director, Quality and Health Education
Northeast Valley Health Corporation

Photo of Susan Edgman-Levitan, PA Susan Edgman-Levitan, PA
Executive Director, John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital

  • Introduction Presentation slides (PDF [PDF logo - 743 KB]; PDF Help)
  • Closing Presentation slides (PDF [PDF logo  - 589 KB]; PDF Help)

Recording

Transcript

Read the transcript of the Webcast (PDF [PDF logo  - 263 KB]; PDF Help)

Page last reviewed June 2016
Page originally created April 2016
Internet Citation: Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (Webcast). Content last reviewed June 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/webcast-031516.html