Strategies for Improving CAHPS Clinician & Group (CG-CAHPS) Survey Scores (Webcast)
March 15, 2016
This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two health systems to significantly improve their scores on the CAHPS Clinician & Group (CG-CAHPS) Survey. Speakers from a large academic medical center and a community health center highlighted the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.
The Webcast also introduced a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.
|Rick Evans, MA
Senior Vice President and Chief Experience Officer
New York-Presbyterian Hospital
|Debra Rosen, RN, MPH
Director, Quality and Health Education
Northeast Valley Health Corporation
|Susan Edgman-Levitan, PA
Executive Director, John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
Read the transcript of the webcast (PDF, 263 KB)