Strategies for Improving CAHPS Health Plan Survey Scores (Webcast)

April 13, 2016

Summary

This free Webcast from the Agency for Healthcare Research and Quality (AHRQ) featured innovative strategies used by two Medicaid health plans to significantly improve their scores on the CAHPS Health Plan Survey. Speakers from health plans in Ohio and Oregon highlighted the specific improvement strategies they implemented, barriers they addressed, results they achieved, and key lessons they learned.

The Webcast also featured a newly revised version of the CAHPS Ambulatory Care Improvement Guide, a comprehensive and free resource for medical groups, health plans, and other providers seeking to improve their scores on the CAHPS ambulatory care surveys.

Speakers and PowerPoint Slides

 

Karen Posey

Karen Posey
VP, Enterprise Strategy & Consumer Experience
CareSource

Presentation slides (PDF, 1.64 MB)

 

 


 Graham Bouldin

Graham Bouldin, MSW
Manager, Data Analytics & Quality Improvement
Health Share of Oregon

Presentation slides (PDF, 1.26 MB)

 


Susan Edgman-Levitan

Susan Edgman-Levitan, PA
Executive Director, John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital

Introduction Presentation slides (PDF, 807 KB)
Closing Presentation slides (PDF, 469 KB)

 

Recording

Transcript

Read the transcript of the Webcast (PDF, 328 KB)

Related Material

Page last reviewed February 2017
Page originally created April 2016
Internet Citation: Strategies for Improving CAHPS Health Plan Survey Scores (Webcast). Content last reviewed February 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/webinar-041316.html