Understanding CAHPS Surveys: A Primer for New Users (Webcast): Annual Refresher

January 8, 2019

Summary

This Webcast from the Agency for Healthcare Research and Quality (AHRQ) provided an overview of the CAHPS surveys. Speakers explained how CAHPS surveys focus on patients' priorities and build on current research in survey development and administration. Speakers also reviewed recommended guidelines for administering CAHPS surveys and discuss the ways in which organizations are using survey results.

Speakers

Caren Ginsberg
Caren Ginsberg, Ph.D.
Director, CAHPS Division
Center for Quality Improvement and Patient Safety
Agency for Healthcare Research and Quality
AHRQ's CAHPS Program (PDF, 150 KB)
 
Susan Edgman-Levitan
Susan Edgman-Levitan, P.A.
Executive Director
John D. Stoeckle Center for Primary Care Innovation
Massachusetts General Hospital
How Are Survey Results Used? (PDF, 935 KB)
 
Stephanie Fry
Stephanie Fry (Moderator and Speaker)
Senior Study Director
Westat
Introduction Presentation Slides (PDF, 285 KB)
What Is Patient Experience and How Does CAHPS Measure It? (PDF, 260 KB)
How Are CAHPS Surveys Administered? (PDF, 350 KB)
Closing Presentation Slides (PDF, 283 KB)
 

Recording

Understanding CAHPS Surveys: A Primer for New Users (58:50)

Transcript

Understanding CAHPS Surveys: A Primer for New Users (PDF, 703 KB)

Related Materials

Patient Experience Definition

CAHPS Ambulatory Care Improvement Guide

Examining the Role of Patient Experience Surveys in Measuring Health Care Quality

Measuring Patient Experience As a Strategy for Improving Primary Care

TalkingQuality

Page last reviewed March 2019
Page originally created November 2018
Internet Citation: Understanding CAHPS Surveys: A Primer for New Users (Webcast): Annual Refresher. Content last reviewed March 2019. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/events/webinar-120518.html
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