Tools to Start on the Path to Improvement
Tool 2: Create a Health Literacy Improvement Plan
Primary Care Health Literacy Assessment [Microsoft Word (30 KB) ]
Plan, Do, Study, Act (PDSA) Directions and Examples [Microsoft Word: PSDA Worksheet (25 KB)]
Tool 3: Raise Awareness
Health Literacy: Hidden Barriers and Practical Strategies
Health Literacy Video: Questions for Discussion
Health Literacy Video: Moderator's Guide
Health Literacy Brief Assessment Quiz [Microsoft Word: Health Literacy Brief Assessment Quiz (21KB)]
Tools To Improve Spoken Communication
Tool 4: Communicate Clearly
Key Strategies for Clear Communication [Microsoft Word: Key Strategies for Clear Communication (15 KB)]
Communication Self-Assessment [Microsoft Word: Communication Self-Assessment (22 KB)]
Communication Observation Form [Microsoft Word: Communication Observation Form (21 KB)]
Tool 7: Improve Telephone Access
Sample Automated Telephone System Menu
Tool 8: Conduct Brown Bag Medicine Reviews
Medicine Review Handout [Microsoft Word: Medicine Review Handout (38 KB)]
Medicine Review Form [Microsoft Word: Medicine Review Form (16 KB)]
Tools To Improve Written Communication
Tool 11: Assess, Select, and Create Easy-to-Understand Materials
Permission To Bill Insurance [Microsoft Word: Permission To Bill Insurance (15 KB)]
Release of Medical Information [Microsoft Word: Release of Medical Information (25 KB)]
Lab Results Letter [Microsoft Word: Lab Results Letter (13 KB)]
Appointment Reminder Letter [Microsoft Word: Appointment Reminder Letter (27 KB)]
Tools To Improve Self-Management and Empowerment
Tool 15: Make Action Plans
My Action Plan Form [Microsoft Word: My Action Plan Form (14 KB)]
Tool 16: Help Patients Remember How and When To Take Their Medicine
Medicine Reminder Form [Microsoft Word: Medicine Reminder Form (112 KB)]
Help With Medicines Poster
Tool 17: Get Patient Feedback
Patient Portal Feedback Form [Microsoft Word: Patient Portal Form (16 KB)]
Suggestion Box Poster [Microsoft Word: Suggestion Box Poster (15 KB)]
Health Literacy Patient Feedback Questions [Microsoft Word: Health Literacy Patient Feedback Questions (27 KB)]
Sample Cover Letter [Microsoft Word: Sample Cover Letter (13 KB)]
Tools To Improve Supportive Systems
Tool 18: Link Patients to Non-Medical Support
Tool 20: Connect Patients With Literacy and Math Resources
Example Community Referral Form [Microsoft Word: Example Community Referral Form (13 KB)]