2017 CAHPS Health Plan Survey Chartbook

What Consumers Say About Their Experiences With Their Health Plans and Medical Care

The content of this document may be used and reprinted without permission except for the following: Federal Government logos, items noted with specific restrictions, and those copyrighted materials that are clearly noted in the document. Further reproduction of those copyrighted materials is prohibited without the specific permission of copyright holders.

No investigators have any affiliations or financial involvement (e.g., employment, consultancies, honoraria, stock options, expert testimony, grants or patents received or pending, or royalties) that conflict with material presented in this report.

AHRQ Contract No.: HHSA290201300003C

Managed and prepared by:

Westat, Rockville, MD

John Rauch
Teresa Dodson
Naomi Yount
Miranda Baxter
Dale Shaller

The authors of this report are responsible for its content. Statements in the report should not be construed as endorsement by the Agency for Healthcare Research and Quality or the U.S. Department of Health and Human Services.


1. Executive Summary

  • Comparisons by Population
  • Comparisons Over Time
  • About the CAHPS Database

2. Data Sources and Limitations

  • Data Sources
  • Data Limitations

3. Results by Enrollee Population

  • Adult Medicaid
    • Adult Medicaid 2017 Results
    • Adult Medicaid Trends
  • Child Medicaid
    • Child Medicaid 2017 Results
    • Child Medicaid Trends
  • Children's Health Insurance Program (CHIP)
    • CHIP 2017 Results
    • CHIP Trends
  • Medicare
    • Medicare 2017 Results
    • Medicare Trends

Appendix A. 2017 Survey Respondents by State

Appendix B. Definition of Composites, Items, and Ratings


Page last reviewed October 2017
Page originally created October 2017
Internet Citation: 2017 CAHPS Health Plan Survey Chartbook. Content last reviewed October 2017. Agency for Healthcare Research and Quality, Rockville, MD. https://www.ahrq.gov/cahps/cahps-database/comparative-data/2017-health-plan-chartbook/index.html
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