CAHPS Child Hospital Survey Measures

For more information: Patient Experience Measures from the CAHPS Child Hospital Survey (PDF, 483 KB)

Communication Between You and Your Child's Nurses

Q14        Nurses listened carefully to parent
Q15        Nurses explained things to parent in a way that was easy to understand
Q16        Nurses treated parent with courtesy and respect

Communication Between You and Your Child's Doctors

Q17        Doctors listened carefully to parent
Q18        Doctors explained things to parent in a way that was easy to understand
Q19        Doctors treated parent with courtesy and respect

Communication About Your Child's Medicines

Q5          Parent was asked about child's prescription medicines
Q6          Parent was asked about child's vitamins, herbal medicines, and over-the-counter medicines
Q39        Providers explained how child should take new medicines after leaving the hospital
Q40        Providers explained side effects of new medicines to be taken after leaving the hospital

Keeping You Informed About Your Child's Care

Q23        Providers kept parent informed about care
Q25        Providers gave parent enough information about test results

Privacy When Talking With Doctors, Nurses, and Other Providers

Q20        Parent had privacy when discussing child's care with providers

Preparing You and Your Child to Leave the Hospital

Q36        Provider asked parent about child's readiness to leave the hospital
Q37        Provider talked with parent about care after leaving the hospital
Q41        Provider explained when child can resume regular activities
Q42        Provider explained symptoms or problems to look for after leaving the hospital
Q43        Parent received written information about symptoms or problems to look for after leaving the hospital

Keeping You Informed About Your Child's Care in the ER

Q4          Parent kept informed about child's care in emergency room

How Well Nurses Communicate With Your Child

Q8          Nurses listened carefully to child
Q9          Nurses explained things to child in a way that was easy to understand
Q10        Nurses encouraged child to ask questions

How Well Doctors Communicate With Your Child

Q11        Doctors listened carefully to child
Q12        Doctors explained things to child in a way that was easy to understand
Q13        Doctors encouraged child to ask questions

Involving Teens in Their Care

Q45        Providers involved teen in discussions about care
Q46        Provider asked teen about readiness to leave the hospital
Q47        Provider talked with teen about care after leaving the hospital

Preventing Mistakes and Helping You Report Concerns

Q29        Providers checked child's identity before giving medicines
Q30        Providers told parent how to report mistakes

Helping Your Child Feel Comfortable

Q21        Providers asked about things a family knows best about child
Q35        Hospital had things available that were right for child's age
Q22        Providers talked and acted in a way that was appropriate for child's age

Responsiveness to the Call Button

Q27        Parent or child got help after pressing call button

Paying Attention to Your Child's Pain

Q32        Providers asked about child's pain

Cleanliness of Hospital Room

Q33        Room and bathroom were kept clean

Quietness of Hospital Room

Q34        Room was quiet at night

Overall Rating of Hospital

Q48        Rating of hospital

Willingness to Recommend the Hospital

Q49        Recommend hospital to family and friends

Page last reviewed May 2016
Page originally created May 2016
Internet Citation: CAHPS Child Hospital Survey Measures. Content last reviewed May 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/surveys-guidance/hospital/about/child-survey-measures.html