CAHPS Dental Plan Survey Measures

For more information: Patient Experience Measures for the CAHPS Dental Plan Survey (PDF, 253 KB)

Care from Dentists and Staff

Q6          How often did your regular dentist explain things in a way that was easy to understand?
Q7          How often did your regular dentist listen carefully to you?
Q8          How often did your regular dentist treat you with courtesy and respect?
Q9          How often did your regular dentist spend enough time with you?
Q11        How often did the dentists or dental staff do everything they could to help you feel as comfortable as possible during your dental work?
Q12        How often did the dentists or dental staff explain what they were doing while treating you?

Access to Dental Care

Q13        How often were your dental appointments as soon as you wanted?
Q15        If you tried to get an appointment for yourself with a dentist who specializes in a particular type of dental care (such as root canals or gum disease) in the last 12 months, how often did you get an appointment as soon as you wanted?
Q16        How often did you have to spend more than 15 minutes in the waiting room before you saw someone for your appointment?
Q17        If you had to spend more than 15 minutes in the waiting room before you saw someone for your appointment, how often did someone tell you why there was a delay or how long the delay would be?
Q14        If you needed to see a dentist right away because of a dental emergency in the last 12 months, did you get to see a dentist as soon as you wanted?

Dental Plan Costs and Services

Q19        How often did your dental plan cover all of the services you thought were covered?
Q22        How often did the 800 number, written materials, or website provide the information you wanted?
Q27        How often did your dental plan's customer service give you the information or help you needed?
Q28        How often did your dental plan's customer service staff treat you with courtesy and respect?
Q20        Did your dental plan cover what you and your family needed to get done?
Q24        Did this information (from your dental plan) help you find a dentist you were happy with?

Patients' Ratings

Q10        Using any number from 0 to 10, where 0 is the worst regular dentist possible and 10 is the best regular dentist possible, what number would you use to rate your regular dentist?
Q18        Using any number from 0 to 10, where 0 is the worst dental care possible and 10 is the best dental care possible, what number would you use to rate all of the dental care you personally received in the last 12 months?
Q25        Using any number from 0 to 10, where 0 is extremely difficult and 10 is extremely easy, what number would you use to rate how easy it was for you to find a dentist?
Q29        Using any number from 0 to 10, where 0 is the worst dental plan possible and 10 is the best dental plan possible, what number would you use to rate your dental plan?

Page last reviewed May 2016
Page originally created May 2016
Internet Citation: CAHPS Dental Plan Survey Measures. Content last reviewed May 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/surveys-guidance/dental/about/survey-measures.html