CAHPS Child Hospital Survey Measures

For more information: Patient Experience Measures from the CAHPS Child Hospital Survey (PDF, 315 KB)

Communication Between You and Your Child’s Nurses

Q14 Nurses listened carefully to parent

Q15 Nurses explained things to parent in a way that was easy to understand

Q16 Nurses treated parent with courtesy and respect

Communication Between You and Your Child’s Doctors

Q17 Doctors listened carefully to parent

Q18 Doctors explained things to parent in a way that was easy to understand

Q19 Doctors treated parent with courtesy and respect

Communication About Your Child’s Medicines

Q5  Parent was asked about child’s prescription medicines

Q6  Parent was asked about child’s vitamins, herbal medicines, and over-the-counter medicines

Q39 Providers explained how child should take new medicines after leaving the hospital

Q40 Providers explained side effects of new medicines to be taken after leaving the hospital

Keeping You Informed About Your Child’s Care

Q23 Providers kept parent informed about care

Q25 Providers gave parent enough information about test results

Privacy When Talking With Doctors, Nurses, and Other Providers

Q20 Parent had privacy when discussing child’s care with providers

Preparing You and Your Child to Leave the Hospital

Q36 Provider asked parent about child’s readiness to leave the hospital

Q37 Provider talked with parent about care after leaving the hospital

Q41 Provider explained when child can resume regular activities

Q42 Provider explained symptoms or problems to look for after leaving the hospital

Q43 Parent received written information about symptoms or problems to look for after leaving the hospital

Keeping You Informed About Your Child’s Care in the ER

Q4  Parent kept informed about child’s care in emergency room

How Well Nurses Communicate With Your Child

Q8  Nurses listened carefully to child

Q9  Nurses explained things to child in a way that was easy to understand

Q10 Nurses encouraged child to ask questions

How Well Doctors Communicate With Your Child

Q11 Doctors listened carefully to child

Q12 Doctors explained things to child in a way that was easy to understand

Q13 Doctors encouraged child to ask questions

Involving Teens in Their Care

Q45 Providers involved teen in discussions about care

Q46 Provider asked teen about readiness to leave the hospital

Q47 Provider talked with teen about care after leaving the hospital

Preventing Mistakes and Helping You Report Concerns

Q29 Providers checked child’s identity before giving medicines

Q30 Providers told parent how to report mistakes

Helping Your Child Feel Comfortable

Q21 Providers asked about things a family knows best about child

Q35 Hospital had things available that were right for child’s age

Q22 Providers talked and acted in a way that was appropriate for child’s age

Responsiveness to the Call Button

Q27 Parent or child got help after pressing call button

Paying Attention to Your Child’s Pain

Q32 Providers asked about child’s pain

Cleanliness of Hospital Room

Q33 Room and bathroom were kept clean

Quietness of Hospital Room

Q34 Room was quiet at night

Overall Rating of Hospital

Q48 Rating of hospital

Willingness to Recommend the Hospital

Q49 Recommend hospital to family and friends

Page last reviewed June 2017
Page originally created November 2016
Internet Citation: CAHPS Child Hospital Survey Measures. Content last reviewed June 2017. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/surveys-guidance/hp/about/child-survey-measures.html