The CAHPS Survey for Accountable Care Organizations Participating in Medicare Initiatives

The CAHPS Survey for Accountable Care Organizations (ACOs) is a version of the CAHPS Clinician & Group Survey for accountable care organizations participating in Medicare initiatives. ACOs are groups of doctors, hospitals, and other health care providers that come together voluntarily to provide coordinated, high-quality care to their Medicare patients. The Centers for Medicare & Medicaid Services (CMS) requires the measurement of patient experience of care by ACOs involved in three programs: the Medicare Shared Savings Program (Shared Savings Program ACOs), the Pioneer ACO Model, and the Next Generation ACO Model.

The CAHPS Survey for ACOs expands on the measures generated by the core CAHPS Clinician & Group Survey. In 2016, CMS accepted results for two versions of the ACO Survey: ACO-9 and ACO-12.

  • Getting Timely Care, Appointments and Information (core; ACO-9; ACO-12).
  • How Well Providers Communicate (core; ACO-9; ACO-12).
  • Care Coordination (core; ACO-12).
  • Courteous and Helpful Office Staff (core; ACO-9; ACO-12).
  • Patient’s Rating of Provider (core; ACO-9; ACO-12).
  • Access to Specialists (ACO-9; ACO-12).
  • Health Promotion and Education (ACO-9; ACO-12).
  • Shared Decision Making (ACO-9; ACO-12).
  • Health Status/Functional Status (ACO-9; ACO-12).
  • Between Visit Communication (ACO-12).
  • Helping You to Take Medication as Directed (ACO-12).
  • Stewardship of Patient Resources (ACO-9; ACO-12).

To access the survey and all supporting documentation for survey administration, please visit No documentation for this survey is available on AHRQ’s Web site.

For technical assistance with this survey, contact: or 1-855-472-4746 (toll-free).

Page last reviewed February 2017
Page originally created February 2017
Internet Citation: The CAHPS Survey for Accountable Care Organizations Participating in Medicare Initiatives. Content last reviewed February 2017. Agency for Healthcare Research and Quality, Rockville, MD.
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