Experience of Care & Health Outcomes (ECHO)

The Experience of Care and Health Outcomes (ECHO) Survey asks health plan enrollees about their experiences with behavioral health care and services provided by either managed behavioral healthcare organizations or managed care organizations.

Read about the ECHO Survey

The ECHO Survey include standardized questionnaires and optional supplemental items for adults and children who have received behavioral health care and services. Because some people get this care directly from a managed care organization (MCO) while others receive it from a managed behavioral health care organization (MBHO), there are two versions of this survey.

Get ECHO Survey and Instructions

You can download the following documents:

  • The Managed Care Organization (MCO) version of the survey (for adults and children).
  • The Managed Behavioral Health Care Organization (MBHO) version of the survey (for adults and children).
  • Supplemental items that you can add to questionnaires for adults.
  • Guidance on administering the survey and preparing the data for analysis.
  • SAS®-based analysis programs and instructions for analyzing survey results.
  • Guidance on reporting survey results.
Page last reviewed May 2016
Page originally created June 2013
Internet Citation: Experience of Care & Health Outcomes (ECHO). Content last reviewed May 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/surveys-guidance/echo/index.html