QI Series: Creating an Improvement Culture

Photo of Patrick Jordan
Patrick Jordan
Chief Operating Officer
Newton-Wellesley Hospital

This presentation is a discussion of how Newton-Wellesley Hospital transformed their organization by creating a culture of improvement that focuses on patient-centered care.


Page last reviewed March 2016
Page originally created December 2014
Internet Citation: QI Series: Creating an Improvement Culture. Content last reviewed March 2016. Agency for Healthcare Research and Quality, Rockville, MD. http://www.ahrq.gov/cahps/news-and-events/podcasts/qiseries.html
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